Guides: Fall Safety

Frequently Asked Questions

  • A fall alert device monitors your movements using accelerometer sensors, detects when a fall occurs, and connects you to a response center via two-way voice communication. Many modern devices also include GPS tracking for coverage both at home and on the go.
  • Standard Medicare Parts A and B do not cover medical alert systems. However, some Medicare Advantage plans include an allowance for fall alert devices, so it's worth reviewing your specific plan benefits.
  • Active seniors and travelers need a device with built-in LTE and GPS that works independently of a base station or paired smartphone. Automatic fall detection is especially important in unfamiliar environments where fall risk is higher.
  • A fall detection device only works when it's being worn. Devices that require nightly removal for charging create coverage gaps during high-risk moments like nighttime bathroom trips — one of the most common fall scenarios for older adults.
  • Two validated self-assessments can help: the Timed Up and Go test and the CDC's STEADI framework. A result of more than 12 seconds on the Timed Up and Go test generally signals elevated fall risk.

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30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a FREE month added onto the end of the first year of service (offers cannot be combined). Use coupon code AARP or Veteran during checkout (right before you enter your credit card information) or mention it when ordering over the phone (888-343-1513).

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Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.