Lady sitting, wearing a Kanega Watch

UnaliWear Customer Success Team

For non-emergency questions, contact +1-888-343-1513, ext. 1, or

If you have a medical emergency, call the medical alarm operator through your Kanega Watch. The operator is available for you 24 hours a day.

Portrait of a Happy Wearer

  • Ability to hear and understand the watch audio similar to a phone call with a male voice over speakerphone
  • Cognitively capable of remembering how to interact with the watch to call for help (simple voice commands or crown button presses) and to change the batteries daily
  • Minimal finger strength – to successfully change the batteries

Download educational materials:

Getting Started Pamphlet

User Guide

Big Print User Guide

How-to Videos

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Getting started with the Kanega Watch the first time

Learn how to start with your Kanega Watch by watching this short onboarding video.
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Changing batteries on your Kanega watch band

Learn how to change your batteries in your watch band by watching this short video.
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Using your Kanega Watch battery charger

Learn how to use the battery charger by watching this short video.
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UnaliWear Kanega Watchband installation

Learn how to install a new watchband on your Kanega Watch by watching this short onboarding video.
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How to Adjust the Kanega Watch Buckle Band

Learn how to adjust your Kanega Watch buckle band with this short video.
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Navigating the Kanega Watch User Menu

his video will show you how to access and navigate the user menu on your Kanega Watch.

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a free month added onto the end of the first year of service (offers cannot be combined). Simply indicate your appropriate status in the Referral/Promo box during checkout or mention it when ordering over the phone (888-343-1513).

Changing batteries on your Kanega watch band

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Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.