UnaliWear Customer Success Team
For non-emergency questions, contact 1-888-343-1513, ext. 1, or firstname.lastname@example.org.
If you have a medical emergency, call the medical alarm operator through your Kanega Watch. The operator is available for you 24 hours a day.
Portrait of a Happy Wearer
- Ability to hear and understand the watch audio similar to a phone call with a male voice over speakerphone
- Cognitively capable of remembering how to interact with the watch to call for help (simple voice commands or crown button presses) and to change the batteries daily
- Minimal finger strength – to successfully change the batteries
Download educational materials:
Getting started with the Kanega watch the first time
Learn how to start with your Kanega watch by watching this short onboarding video.
Changing batteries on your Kanega watch band
Learn how to change your batteries in your watch band by watching this short video.
Using your Kanega watch battery charger
Learn how to use the battery charger by watching this short video.
Frequently Asked Questions (FAQs)
About the Kanega Watch
We know who you are and can find you in an emergency.
In an emergency situation, the cell phone requires the user to initiate the call, which may be difficult or impossible in a medical emergency. The 911 operator will have no information about the caller, their location, or emergency contact information. Even if the caller can communicate, valuable time can be wasted while the 911 operator gathers needed information.
In contrast, the Kanega Watch can detect a fall and automatically connect the wearer to the monitoring center. The wearer can also initiate a call to the monitoring center with a button press or a spoken command. Whether initiated automatically by the watch or by the wearer, the Kanega Watch connects to an operator who has the wearer's contact information and location at hand, and if needed, can quickly summon help.
While some smart watches have safety features such as fall detection, the watches must be removed to charge. Most people charge their watches at night, when many falls happen. A trip to the bathroom with the smart watch on the charger provides no protection.
The Kanega watch has a patented quick-swap battery system, which means you never have to take it off to charge.
The Kanega Watch provides fall detection, emergency response, and medication reminders in a stylish watch design—avoiding the perceived stigma of traditional emergency buttons and pendants.
No. The Kanega Watch monitoring service includes cellular connectivity. Wi-Fi in the home is required to augment internet connectivity.
The Kanega Watch monitoring service includes the use of a Kanega Watch at no additional cost. Monitoring is available with a monthly or a discounted annual plan. Details can be found on the order page .
UnaliWear collects data for the monitoring service and to maintain the functionality of the Kanega Watch. The watch has built-in sensors to gather information about location, movement/falls, humidity, battery status, and connectivity. Data is also collected from the use of voice commands to interact with the watch and calls to the emergency monitoring service.
The Kanega Watch extends your independence. Wi-Fi and LTE wireless technologies allow the Kanega Watch to go everywhere you go.
Not yet. We have future plans for international expansion, but for now, we support only users in the Unitied States.
The Kanega LTE watch has been tested to an IP67 Waterproof Rating to provide protection against running water. You can wear your watch while exercising, washing your hands, and in the shower, but immersive activities such as swimming are not recommended.
Yes. The Kanega Watch can remind you when it is time take your medications. Details can be found in the Kanega Watch User Guide.
No, you do not need a phone. The Kanega Watch is a standalone device with built-in Wi-Fi and LTE technologies.
Traveling or Moving Around
No. The Kanega Watch is currently configured to use only the cellular network in the United States.
Yes and No. The Kanega Watch location information is used by the the medical monitoring center for emergency dispatch services. There is currently not a tracking application.
Yes, but as with all devices that communicate with the cellular network, the Kanega Watch will need to be put in "Airplane Mode" to comply with federal and airline regulations. Airplane mode can be turned off once back on the ground.
Using the Kanega Watch
Yes. You can converse with the monitoring service through the watch.
Best practice is to proactively change batteries daily; making it part of your morning or evening routine.
Your Kanega Watch sets the correct time automatically. If you travel, the time updates automatically with your new time zone.
Additional batteries can be obtained by contacting UnaliWear Customer Success.
The Kanega Watch uses lithium ion batteries, the same type of batteries used in most cell phones, all of which require special handling when disposing. Each state has its own recycling regulations, so check with your local and state authorities on what is required for your area.
Yes. Please contact UnaliWear Customer Success with any changes to your Wi-Fi or personal information.
The Kanega Watch band is a gender neutral, stainless steel mesh loop band with an adjustable buckle clasp. If for any reason, the Kanega Watch band cannot be adjusted sufficiently, contact UnaliWear Customer Success.
Introducing the Kanega Watch
The first all-in-one, voice-controlled device designed to keep you connected, independent, active and safe.