UnaliWear Privacy Policy

The Websites located at and are operated by UnaliWear, Inc. (“We/Our/Us”). “You/Your” means one who uses Our Websites, mobile site(s) and/or Apps (individually or collectively, “Website(s)” or “Online Platform(s)”), and “User(s)” means any and all users of Our products, Apps or Services (collectively, “Products”) and the Online Platforms. This Privacy Policy covers Your use of Our Websites and Users’ use of the Online Platforms and Our Products. We offer the Websites, including all information, tools and Products available from the Website, to You conditioned upon Your acceptance of all the terms, conditions, policies and notices stated here.

WE TAKE PRECAUTIONS WITH YOUR INFORMATION AND PERSONAL DATA. We value Our Users and respect Your privacy. We collect information about You in an effort to process and fulfill orders for Products, process order payment(s), provide information to emergency operations, improve Your experience on the Online Platform(s) and to communicate with You about Our Products and promotions as well as those of trusted third parties. As described in greater detail below, We may share Your information under certain circumstances with businesses with whom We work. This Privacy Policy describes the personal information We collect about You, why We collect it, how We use it, and when We share it with third parties. This Privacy Policy also describes the choices You can make about how We collect and use certain of that information.

By accessing the Websites or using Our Products, You acknowledge this Privacy Policy and agree to be bound by the terms hereof. If there is anything You do not understand, please email any inquiry to If at any time You do not agree to this Privacy Policy, please do not use the Website or if using our Services, please terminate your Services and return your Equipment as described in Returns and Cancelations.

We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Website. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. It is Your responsibility to review any such changes or updates and check the Website from time to time to be sure You understand all terms and conditions, agreements, and policies of the Website and are in compliance with them. You can tell if the policy has changed by checking the last modified date that appears at the end of this Privacy Policy. Your continued use of the Website or Products following the posting of any amendment, modification or change shall constitute Your acceptance thereof. 

1. Types of Personal Information Collected

We will ask You for certain kinds of personal information, such as Your name, email address, street address, telephone number, and other information that identifies You as an individual (“Personal Information”) to provide the Products You request. All payment information we collect, credit card, debit card, or bank information for ongoing billing of the service, is encrypted.

We currently use Stripe and SquareUp for payment processing. Please review the privacy policies and of these third-party payment processors, as We have no control over these third-parties.

2. Use of Your Personal Information

We collect and process your Personal Information for the purposes and on the legal bases identified in the following:

  • Providing Our website, equipment, and services: We process Your Personal Information to perform Our contract with You for the use of Our website, equipment, and services and to fulfill Our obligations under applicable terms of use/service; where We have not entered into a contract with You, We base the processing of Your Personal Information on Our legitimate interest to operate and administer Our website and services;
  • Promoting the security of our website and services: We process Your Personal Information by tracking use of Our website and services, creating aggregated, non-personal information, verifying accounts and activity, investigating suspicious activity and enforcing Our terms and policies, to the extent this is necessary for Our legitimate interest in promoting the safety and security of the services, systems and applications and in protecting Our rights and the rights of others;
  • Providing necessary functionality: We process your Personal Information to perform Our contract with You for the use of Our website and services; where We have not entered into a contract with You, We base the processing of your Personal Information on Our legitimate interest to provide You with the necessary functionality required during Your use of Our website and services;
  • In the event of a recall: We process Your Personal Information to advise You whether a recall affects any of the equipment or products We have provided to You as part of our contract with You;
  • Managing user interface: If You have subscribed to Our services, We process your Personal Information by managing Your user account for the purpose of performing Our contract with You according to applicable terms of service, including the provision of Your Personal Information to Emergency Services and Operations;
  • Handling contact and user support requests: If You send Us a request for support or service, or if You contact Us by other means including via a phone call, We process your Personal information to perform Our contract with You and to the extent it is necessary for Our legitimate interest in fulfilling Your requests and communicating with You;
  • Managing promotions: If You register for a promotion, We process your Personal Information to perform Our contract with You. Some promotions have additional information about how We will process your Personal Information;
  • Managing payments: If You have provided financial information to Us, We process your Personal Information to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform Our contract with You;
  • Developing and improving Our website and services: We process Your Personal Information to analyze trends and to track Your usage of and interactions with Our website and services to the extent it is necessary for Our legitimate interest in developing and improving Our website and services and providing Our users with more relevant service offerings, or where We seek Your valid consent;
  • Assessing and improving user experience: We process device and usage data, which in some cases may be associated with Your Personal Information, in order to analyze trends and to assess and improve the overall user experience to the extent it is necessary for Our legitimate interest in developing and improving the service offering, or where We seek Your valid consent;
  • Reviewing compliance with applicable usage terms: We process Your Personal Information to review compliance with the applicable usage terms in Our customer’s contract to the extent that it is in Our legitimate interest to ensure adherence to the relevant terms;
  • Assessing capacity requirements: We process Your Personal Information to assess the capacity requirements of Our services the extent that it is in Our legitimate interest to ensure that We are meeting the necessary capacity requirements of Our service offering;
  • Identifying customer opportunities: We process Your Personal Information to assess new potential customer opportunities to the extent that it is in Our legitimate interest to ensure that We are meeting the demands of Our customers and their user experiences;
  • Registering office visitors: We process Your Personal Information for security reasons, to register visitors to Our offices and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for Our legitimate interest in protecting Our offices and Our confidential information against unauthorized access;
  • Displaying personalized advertisements and content: We process Your Personal Information to conduct marketing research, advertise to You, provide personalized information about Us on and off Our website and to provide other personalized content based upon Your activities and interests to the extent it is necessary for Our legitimate interest in advertising Our websites or, where necessary, to the extent You have provided Your prior consent;
  • Sending marketing communications: We will process Your Personal Information and/or device and usage data, which in some cases may be associated with Your Personal Information, in order to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about Us and Our affiliates and partners, including information about Our products, promotions or services as necessary for our legitimate interest in conducting direct marketing or to the extent You have provided Your prior consent; and
  • Complying with legal obligations: We process your Personal Information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Information to protect Our rights or is necessary for Our legitimate interest in protecting against misuse or abuse of Our website, protecting personal property or safety, pursuing remedies available to Us and limiting Our damages, complying with judicial proceedings, court orders or legal processes or to respond to lawful requests.


Where We need to collect and process Personal Information by law, or under a contract We have entered into with You, and You fail to provide the required Personal Information when requested, We may not be able to perform Our contract with You.

3. Sharing Personal Information With Third Parties

3.1 We do not sell Your Personal Information to anyone.  Period. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.2. We do not share or trade Your Personal Information with any third-parties, except with Your consent or as described herein.

3.3 We may disclose Your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit Our legal liability and protect Our rights or to protect the rights, property or safety of Users of the Website or the public.

3.4 If your Kanega Watch or Services were were purchased through an authorized Kanega Watch dealer, we may share information about you and your use of the Kanega Watch and Services with your dealer.  We require all authorized Kanega Watch dealers to adhere to our Privacy Policy.

3.5 We may share information about you and your use of the Kanega Watch and Services with the medical alarm monitoring center, so that they can actively support you in the event of an emergency.  We require our medical alarm call centers to adhere to our Privacy Policy.

3.6 We may also disclose Your Personal Information to outside individuals and/or companies that help Us bring You the Products We offer and to create, operate, and maintain Our Websites. For example, We may work with third parties to: (a) manage a database of customer information; (b) assist Us in distributing emails; (c) assist Us with direct marketing and data collection; (d) provide data storage and analysis; (e) provide fraud prevention; (f) provide customer service; (g) provide product fulfillment and shipping services; and (h) provide other services designed to assist Us in developing and running Our Website and maximizing Our business potential. We require that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to Us. We authorize certain service providers to utilize for their business purposes and, in accordance with their privacy policies certain aggregated, information derived from data collected when You use the products and services they support on Our behalf to customize their customer base. This aggregated products information does not identify You personally.

3.7 We may participate in third-party cooperative databases. Database participants provide customer names and mailing addresses and information about their customers’ purchasing history to the database, which allows the database participants to segment and/or obtain access to potentially interested parties to whom or which they may target their promotions.

3.8 In addition, if We go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of Our assets, Your Personal Information will likely be among the assets transferred.

3.9 Our Websites may allow Users to post testimonials and other content to Our Websites. Any Personal Information that You post to Our Website will become public information and will be accessible by other users of the Websites. In addition, Your user name will be viewable by other users, and We therefore encourage You to use a user name that is not Your actual name. We have no responsibility to maintain the privacy or security of any such Personal Information that You may choose to post to Our Websites.

3.10 We may also collect your email address via cookies and pixels on the Websites through the use of trusted third party partners. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. If you do not want us to collect information about you, please send an email to to opt out.

4. Non-Personally Identifiable Information

4.1 Through Your use of the Websites, We may also collect certain non-personally identifiable information from You (“NPII”). NPII is not associated with You as an individual. It is measured anonymously and only in the aggregate.

4.2 The Websites may use cookies. A cookie is a small piece of information sent by a Website that is saved on Your hard drive by Your computer’s browser. Cookies help Us remember You when You return to the Websites. Cookies also hold information to personalize and enhance Your experience and to gather Website statistical data, such as which pages are visited, the Internet provider’s domain name and the addresses of the sites You visited immediately before coming to and immediately after leaving the Website. The information in the cookies lets Us trace Your “clickstream” activity (i.e., the paths taken by Users of the Website as they move from page to page) to enable Us to better serve Our Users by revealing which portions of the Website are the most popular. Cookies contain absolutely no Personal Information. You may disable cookies on Your browser. Please review Your browser’s instructions for doing so. Additionally, information about opting out of cookie-based Internet advertising can be found via the following links and/or However, please keep in mind that these technologies are an important part of how the websites work; removing, rejecting or limiting the use of cookies or other similar technologies might affect the availability and functionality of the websites.

4.2 We may also use “pixel tags” (sometimes called “Web beacons” or “clear gifs”), which are tiny graphic images, on the Website. Pixel tags help Us analyze Users’ online behavior and measure the effectiveness of the Website and Our advertising and marketing. We may also use other analytical tools to evaluate site performance through the use of aggregated data, which contain no Personal Information. We work with service providers that help Us track, collect, and analyze this information.

4.3 Cookies, pixel tags, and/or other analytical tools that We may use on the Website may collect information about Your visit, including the pages You view, the features You use, the links You click, and other actions You take in connection with the Website. This information may include Your computer’s Internet protocol (IP) address, Your browser type, Your operating system, date and time information, and other technical information about Your computer. We may also track certain information about the identity of the website You visited immediately before coming to the Website. We do not otherwise track any information about Your use of other websites.

4.4 Cookies, pixel tags, and/or other analytical tools in Our emails may be used to track Your interactions with those messages, such as when You receive, open, or click a link in an email message from Us.

4.5 We may also work with businesses that use tracking technologies to deliver advertisements on Our behalf across the Internet. These companies may collect information about Your visits to the Websites and Your interaction with Our advertising and other communications, but no Personal Information is shared with them. 

4.6 We may contract with third-party vendors to provide ads to our customers on our behalf via the Internet or to send direct mail to customers whom we think may be interested in our products or services. In order to do so, such vendor may collect anonymous information about your visits to our Websites using Cookies. Third-party vendors may then pool the anonymous information that they collect from our Websites with other sources of data, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving direct mail. To opt-out of receiving direct mail, you may send us an email at or call us at (888) 343-1513 ext. 1.

4.7 The Websites may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to Our Websites. It could mean that We advertise to past visitors who haven’t completed a task on Our site, for example, using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the UnaliWear Websites. Of course, any data collected will be used in accordance with Our own Privacy Policy and Google’s privacy policy. You can set preferences for how Google advertises to You using the Google Ad Preferences page, and if You want to You can opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

5. Your Security

5.1 We strive to keep Your Personal Information private and safe. We take commercially reasonable physical, electronic, and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is Our policy never to send Your credit card number via email. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information, so please do not send Us Your credit card number by email.

5.2 Unfortunately, despite Our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While We will use every reasonable means to ensure the security of information You transmit through the Websites, We cannot guarantee that such information will not be intercepted by third-parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

6. Links to Other Websites

6.1 While visiting the Websites, You may link to websites operated by third-parties, or You may have come to the Websites using a link found in another website. Such other websites are independent from Us, and We have no control over, or responsibility for, their information, products or activities.

6.2 In addition, We currently use third-parties for payment processing of Your order(s). Such payment processors are independent from us, and We have no control over or responsibility for their information, products, or activities.

7. “Spoofing” And “Phishing”

A common Internet scam is known as “spoofing” or “phishing.” This occurs when You receive an email from what appears to be a legitimate source requesting Personal Information from You. Please be aware that We will not send You any emails requesting You to verify credit card, bank information, or any other Personal Information. If You ever receive an email that appears to be from Us requesting such information from You, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to Us at, as We will investigate instances of possible Internet fraud.

8. Children and Privacy

The Websites are not meant for children, and We will not knowingly collect any Personal Information from children under the age of 13 without verified parental consent. If You believe we have collected any Personal Information from a minor child, and You are the parent or guardian of that minor child, please contact Us at and provide the information to Us that will allow us to investigate. We will remove from Our files any Personal Information of anyone We discover to be under thirteen (13) years old. 

9. Disclosure for Legal Purposes

You hereby authorize Us to disclose any of Your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if We believe the disclosure is necessary or appropriate. You also authorize Us to disclose Personal Information if We believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Websites, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put Us at risk for liability.

10. Non-Confidential Information

We do not want You to send Us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to Us will be considered non-confidential, and by submitting the same to Us, You are giving Us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to You. However, We will not use Your name unless We are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless We first obtain Your permission.

11. Assignment

We may freely assign this Privacy Policy or any of Our rights and/or obligations hereunder.

12. Contact

If You have any questions about Your privacy or security at the Websites, please send an email to and include Your first and last name, phone number, and email address in the message. If You do not receive a response from Us to any emails You send to Us within 7 business days, please send Us another email as Your original email may not have been received. 

This Privacy Policy is effective as of the date appearing below; for any data collected prior to that date, Your information and personal data were subject to a different, then-effective privacy policy. If You would like to receive a copy of the privacy policy in effect prior to the current effective date, please email to request a copy of the privacy policy effective on a certain date and include Your contact information and We will respond as provided in this Contact section.

Effective Date: July 23, 2020

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a free month added onto the end of the first year of service (offers cannot be combined). Simply indicate your appropriate status in the Referral/Promo box during checkout or mention it when ordering over the phone (888-343-1513).

Changing batteries on your Kanega watch band

Play Video

Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.