+1‑888‑343‑1513

CANCELLATIONS & RETURNS

If you need to cancel your medical alert system monitoring or other monthly service please call our Customer Support team at (888) 343-1513.

Canceling monthly services:

  • For purchases made before 5/13/24:
    • The equipment will need to be returned to UnaliWear in good condition (i.e. normal wear) before we can cancel any monitoring service and discontinue billing. This is to ensure our customers are protected for as long as they have the equipment available for use.
    • Service will be canceled effective the day the system is received by UnaliWear. Upon receipt of the equipment a prorated refund will be issued for the unused service period that may have been prepaid. For returns within the 30-day trial period, a $75 restocking fee applies; and this fee includes UnaliWear providing the customer with a free return shipping label via email. The processing of any refund may take up to 30 days upon receipt of your system.
  • For purchases made on or after 5/13/24:
  • Cancellation will be effective upon receipt of a signed Cancellation Letter provided by UnaliWear via either mail or email. Upon receipt of the executed Cancellation Letter, a prorated refund will be issued for the unused full months of service period that may have been prepaid, refunded at the undiscounted price. In addition, UnaliWear may give the Purchaser the option to return their equipment (watch, batteries, charger) and, if inspection by UnaliWear determines that all equipment is in full working order, the Purchaser will be provided an equipment refund of up to 40% of their original purchase price. The amount of the total equipment refund, and the determination of the equipment functionality, is UnaliWear’s sole discretion. The processing of any refund may take up to 30 days upon receipt of your Cancellation Letter and equipment, if applicable.
  • For all purchases:
    • For returns within the 30-day trial period, a $75 restocking fee applies; and this fee includes UnaliWear providing the customer with a free return shipping label via email. The processing of any refund may take up to 30 days upon receipt of your system and/or signed Cancellation letter, whichever is applicable.
  • When returning items back to UnaliWear (if UnaliWear’s provided shipping label is not used), we strongly recommend requesting a tracking number from the shipping carrier to confirm the arrival of the package.  We also recommend the use of the original packing boxes to guard against damage in shipping.

PROMOTIONAL DISCOUNTS

Promotional discounts will be forfeited if any changes are made to the initial order, including billing cycle changes, within twelve (12) months of date of sale. UnaliWear will have the right to charge the customer or offset any of these additional costs against any monies due to the customer.

LOST OR DAMAGED EQUIPMENT

A lost or damaged equipment fee of up to $650 will be charged for the Kanega Watch system. The Kanega Watch system must be returned with the Kanega Watch with watchband, battery charger, USB cable, USB wall charger, and 4 removable battery pods, otherwise a lost equipment fee will apply.

For instructions on how to return products or cancel services not included above please call our Customer Support team at (888) 343-1513.

Dated: May 9, 2024

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a free month added onto the end of the first year of service (offers cannot be combined). Simply indicate your appropriate status in the Referral/Promo box during checkout or mention it when ordering over the phone (888-343-1513).

Changing batteries on your Kanega watch band

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Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.