- What happens in an emergency—say I fall or my loved one falls? Where does the alert go? 911?
- With the Kanega Watch, you have 3 ways to get help in an emergency–button, voice and fall detection. All these alerts go to our US-based 24/7 monitoring center. The agent who receives that alert will try and speak to the wearer through the watch. The agent will say “Hi, this is X from UnaliWear, do you need help?”
- If the wearer is responsive, the wearer can speak to the agent and direct whatever care is needed; from “call my neighbor to help me off the floor” to “call EMS, Police or Fire” or even “call my daughter and have her come over to get the blankets from the top of the closet” (this really happened). The agent does what the wearer asks.
- If the wearer is not responsive, the agent will call the wearer’s phone number and, if there is no response, immediately call the first listed emergency contact (as listed in the wearer’s profile) – we recommend that is someone who lives nearby. The agent will say “Hi this is X from UnaliWear. We just received an alert from (wearer) and (wearer) is not responding. Are you able to check on (wearer)?” Note: It’s not infrequent where the emergency contact is in the same house as the wearer and didn’t know the wearer had fallen in the garage.
- If the answer is no or if no emergency contacts answer the call, the agent will dispatch local emergency services to the wearer’s location. The agent has the same access to EMS as 911 does, so it is not an extra call to 911, so it saves a step. In addition, the agent can also provide EMS with the wearer’s medical info—such as medicine allergies, health conditions, etc.; and, if the wearer is home, can even provide spare key location or lock box info, so EMS does not have to break down the door. This ensures the EMS response can be faster and more informed than a generic 911 dispatch.
- If EMS is dispatched, the agent will inform all the emergency contacts via phone of what has taken place. Note that our monitoring center agents call from the same phone number, so the wearer and all emergency contacts can add this number to their phone contact list, so they know it is not spam.
- The watch looks a bit big in the pictures, is that true in real life?
- It is not a dainty watch, for sure. The actual watch face is about the size of an Apple Watch. The size difference really comes from the watch band, which is about an inch across, to accommodate the rechargeable batteries. Note it is not a heavy watch—it weighs about the same as two slices of bread. Our wearers prefer a slightly thicker band to a neck pendant or other options that must be taken off regularly to charge (which then may not be put back on).
- In addition, once you order, we will collect the wearer’s specific wrist size measurements, to attach the correct sized back band of the watch to match the wearer (the back band comes in S, M, L and XL and can fit wrists as small as 5 inches in circumference). The watch band can be further adjusted for the person’s wrist once received, so that it fits perfectly.
- How often do you have to change the batteries?Every 24-36 hours. We recommend our wearers make a daily habit of changing their batteries, like they do with brushing their teeth. See how easy it is to swap batteries.
- Is it easy to change the rechargeable batteries?Very easy. It is quick and simple to swap the batteries in the watch band for the batteries in the charger. The batteries are about 1 inch square, so they are designed for people with limited dexterity. While we have many wearers in their 60s and 70s (and even younger), our oldest wearer is currently 103, and she has been changing her batteries regularly for years with no issues. See how easy it is to swap batteries.
- Do I need a landline or cell phone to use the Kanega Watch?No, you do not need a phone. The Kanega Watch is a standalone device with built-in Wi-Fi and LTE technologies.
- The Kanega Watch uniquely connects to the monitoring center through Wi-Fi in a person’s home AND Cellular outside the home. Why is that?We would ask why other medical alert companies don’t offer Wi-Fi connectivity for their devices in their wearers’ homes. We think it is a critical feature, as many people have weak or inconsistent cell service in their homes (particularly in interior bathrooms with load bearing walls that can block cell service). That is not a good match for any medical alert system that is supposed to keep you connected 24/7 for emergency response. The Kanega Watch’s cell service runs exclusively on the Verizon 4G/5G Network, and the watch can also connect to pretty much any home Wi-Fi system from any provider. We think this offers the most reliable connectivity system in one’s home‑where many accidents tend to occur.
- Do I need home Wi-Fi to order Kanega Watch service?Correct. The watch will still likely work in a wearer’s home, through Verizon cellular, but the quality of the cell signal will most likely not be as consistent or strong as Wi-Fi throughout the home. Please consider getting home Wi-Fi from your cable or related provider. The cost is generally a fraction of that for a medical alert system and it ensures consistent communication reliability, which could be critical in your time of need.
- Is the Kanega Watch waterproof?The Kanega LTE watch has been tested to an IP67 Waterproof Rating to provide protection against running water. You can wear your watch while exercising, washing your hands, and in the shower, but immersive activities such as swimming, water aerobics and bathing will likely irreparably damage the watch, requiring a replacement that is NOT covered by our consumer warranty.
- Can I wear the Kanega Watch if I have a pacemaker/ICD?Yes. The concern with pacemakers being affected by other electronic devices is related to the radiation that can be emitted by the latter that could impact the former. The radiation emitted by a Kanega Watch is very low and is in full compliance with FCC standards. In addition, because the Kanega Watch is wrist-worn, it is naturally far away from the chest – especially compared to neck worn medical alert pendants; thereby reducing the prospect of any potential impact even further.
- Do the pricing plans include the watch, charger and rechargeable batteries?Yes. Both plans are all-inclusive. You don't actually buy the watch or other equipment. You buy the service, and all equipment comes with the service. The service is all-inclusive—24/7 access to live agents through your watch, Verizon cell data plan on the watch, fall detection, medication reminders and other key features. You also do not sign a contract, so you are not locked in. Whenever you want to stop the service, simply return the equipment back to us in good working condition and we will stop your service and issue whatever prorated refund you are owed (Annual Plans get a prorated refund on all full months of unused service based on when the equipment is returned back to our facility).
- Do I need to be a Verizon customer to get the Kanega Watch?No. The Verizon cellular data plan on the watch is part of the watch service and not tied to your cell phone account or makes you a direct customer of Verizon.
- How do the pricing plan options work?Both our Annual and Monthly Plans come with one-time charge of $299 for your Kanega Watch, required accessories (batteries + charger) and full set-up prior to shipment, ensuring your Kanega Watch works out of the box when you get it – no in-home set-up required. The Annual Plan is discounted because you are choosing to pay upfront every year you keep the watch and service. So, for The Annual Plan, the all-in cost for the first year is $1078.40 ($299 + $64.95/month for 12 months of service upfront). For the Monthly Plan, equipment + set up fee is also $299 and the non-discounted monthly rate for your ongoing service subscription is $79.95. Thus, the upfront payment for the Monthly Plan is $378.95 (299+$79.95) and then $79.95 for every month afterwards that you keep the watch and service.
- Isn’t the Kanega Watch more expensive than other medical alert systems?
- While our offering can be a bit more expensive than other all-in-one medical alert wearables, those offerings rely on older pendant-based technology that can be very clunky and stigmatizing to wear around your neck (or can be worn on the wrist but doesn’t include fall detection). Note also that traditional medical alert devices are only worn about 30% of the time; and rarely at night when people can be most vulnerable. Alternatively, close to 90% of Kanega Watch wearers wear it round the clock. Thus, our wearers are getting much more protection and value from their Kanega Watch than the medical alert alternatives. We also provide discounts to AARP members, members of retired military families, as well as for couples wishing to both get Kanega Watches. Please ask us about those opportunities if you would like to learn more.
- In addition, the Kanega Watch is the only device on the market with RealFall™fall detection technology. Based on real falls by real people (other fall detection technology is actually based on fake or predictive falls) and gets smarter over time.
- Finally, when you are comparing prices of all-in-one medical alert devices, make sure you are doing an apples-to-apples comparison. Pricing plans for the Kanega Watch are all inclusive. Other companies charge more for fall detection (if they even offer it), a cellular data plan, tax, shipping, etc.
- What if I don’t like the Kanega Watch when I get it?
- Both plans come with a 30-day full money back guarantee, starting from the date of shipment to the date of return. Simply return the equipment back to us in good condition and we’ll refund your entire purchase price (note that if you choose to pay for faster shipping to receive your watch kit vs. our standard free FedEx Ground, that is not refundable).
- In addition, while the watch works out-of-the-box with no set up required on your part, we have a personal on-boarding call with each new wearer to answer any questions and make whatever adjustments to the watch the wearer would like (such as increasing or decreasing the sensitivity of the fall detection and voice activation alerts) to ensure the watch fits each wearer’s particular needs and lifestyle.
- What if I want to return the watch after the first 30 days?Returning the equipment in good working order stops your service and, for Monthly Plans, you will no longer be charged an ongoing monthly service fee. For Annual Plans, you will receive a prorated refund on all your full months of unused service that you paid upfront for but did not use.
- What if the Kanega Watch stops working? Is there a warranty?The Kanega Watch comes with a Lifetime Warranty for manufacturing defects and performance issues. If this happens, we will provide a free replacement (not including shipping).
It is rare for a wearer to break a Kanega Watch. If it happens, we provide a free replacement the first time (not including shipping). For future breaks, replacement cost is $199 + shipping, but these happen very rarely. The Kanega Watch is designed to be worn for many years.
The Kanega Watch with Fall Detection
Frequently Asked Questions
No extra costs or hidden fees.
All plans and purchases include:
Your Kanega watch, ready to use straight out of the box
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24/7/365 fall detection and emergency response services
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Four (4) rechargable lithium ion batteries with charger
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Verizon cellular service for on-the-go, nationwide coverage
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Our 30-day money back guarantee
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Fast, FREE, secure standard shipping via FedEx with express delivery options available for a fee
The Kanega Watch with Fall Detection
$378.95 – $1,078.40
Starting at $199.00 + subscription fee
- The Only Watch with RealFall™
- "Smart” Fall Detection limits false alerts learn more
- Protects 24/7: No need to remove to charge
- 3 Ways to Activate: Button, Voice and Fall Detection
- Goes where you go: Bed, shower and nationwide with GPS
- 30-Day Money Back Guarantee
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Learn more about what makes Kanega the best on-the-go medical alert device.
Features & Benefits
The Kanega Watch Difference
Works Independently, Right Out of the Box — No Charging, Pairing or Programming Required.
Your Kanega watch arrives pre-programmed and personalized by our dedicated customer care experts — and there is never a need to pair with a cell phone, base station, pendant or any other device. Learn More
Top Ratings & Recommendations
Top rated by major review sites (NYTimes/Wirecutter, National Council on Aging, Caring.com, etc.): “Best Medical Alert Watch/Device” and “Best Fall Detection”
Help Anywhere, Anytime You Need It
Press or speak to access medical alert agents right from your watch — with GPS-powered pinpoint location tracking, WiFi connectivity in the home (where cell service is consistently weakest) and Nationwide Verizon cellular coverage to keep you or your loved ones safe, at home or anywhere in the U.S. — 24/7/365.
Patented RealFallTM Fall Detection Technology to Minimize False Alerts
Developed based on actual fall data by Kanega Watch wearer's and powered by AI to learn each wearer’s natural movements over time, further reducing or eliminating false fall alerts. Learn More
Real 24/7/365 Protection — Never Need to Remove to Charge
Our patented rechargeable battery system ensures you never have to take your watch off to charge. Two batteries keep your watch powered for 24-36 hours and then you can swap them for your fully charged extra set of batteries in seconds while your watch remains on your wrist, even for those with limited dexterity.
Wear in the Shower, while doing dishes, exercising, etc.
Confidently wear your Kanega Watch through most water and sweat-related activities (Note: Do not submerge in a pool or bathtub).
Medication Reminders
The Kanega Watch includes multi-option medication reminder functionality. Reminders can be set up before your watch arrives or use our wearer portal to add, edit or delete medications and reminder times at any time.
The Kanega Advantage
The Kanega Advantage
The Kanega Watch vs. other Life Safety/Medical Alert Watches
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Kanega Watch |
Other Medical Alert Watches |
Apple Watch |
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| Can be worn 24/7—from bed to shower to shopping-no need to remove to charge |
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| Fall detection built into watch |
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Rarely |
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| Features RealFallTM technology |
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| WiFi AND cellular connectivity—for best call coverage/GPS |
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| 3 ways to get help; button, voice OR fall detection |
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| Connects to US-based monitoring center with all wearer's info |
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| Medication reminders |
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Rarely |
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| Works out of the box—no set up required |
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Not Always |
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How It Protects
How Does the Kanega Watch Work?
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What People are Saying
What People are Saying
“Best for fall detection and voice control”
“UnaliWear has taken medical alert smart watches to the next level by including several exclusive features such as voice-activation, smart fall detection, and Wi-Fi compatibility.”
“The Kanega Watch detected all of my simulated falls during testing... The watch also learns from past false alarms. And unlike almost all the other medical alert systems we tested, it doesn’t impose an extra fee for fall detection.”
“If fall detection is your number-one priority, they Kanega Watch’s round-the-clock monitoring and battery system make it our preferred choice.”
“The Kanega Watch does a great job of understanding seniors, their desires, and their needs so that they will be happy wearing the watch constantly. This increases the likelihood that users will utilize the watch and its features appropriately to keep themselves or their loved ones safe in case of emergencies.”
“UnaliWear streamlines protection by offering a watch that contains the entire medical alert system in itself — no base station unit, cell phone or pendant is required.”
“If you want a product that you can literally wear for 24/7, because you worry that falls happen at night and in the shower, and don’t want to take the alert off, then this is one of the few medical alerts that make that possible.”
“Can’t say enough about this watch and the customer service we have received. It has allowed my mother freedom to live alone without the constant worry of a fall going undetected. I would give them six stars if I could.”
FAQs
Frequently Asked Questions
Frequently Asked Questions
Still have questions?
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