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With many models to choose from, determine the features and costs that are right for you
Medical alert systems come in lots of different flavors. Some include around-the-clock access to emergency help from a monitoring center; others are unmonitored. Some are better suited for older adults who spend most of their time at home, while others are for older adults who travel out and about frequently. Some offer automatic fall detection, while others do not. The market can be quite overwhelming, particularly if you have never shopped for a medical alert system before–for yourself or your loved one.
It doesn’t have to be so complicated. Below is a helpful guide to help you make sense of the various options and choose the medical alert system that is most suitable for you.
To start, let’s assume that you have narrowed your choices to a 24/7 agent-monitored system (vs. just contacting 911 automatically) that provides protection while you are on the go and at home.
Guess what? You still have many features to consider and many options to choose from. The following is a guide that will walk you through essential features and pricing considerations as you choose a monitored medical alert system that best suits you or a loved one who is aging in place.
The basic function of any monitored medical alert system is to provide the user with easy and immediate emergency assistance. Most frequently, this is accomplished by pressing a help button on the device that connects the user to a trained responder at a 24/7 monitoring center.
Before we dive into other features that medical alert systems offer, take a minute to think about how you feel about wearing the device. After all, a medical alert device will only achieve its intended function if it is worn 24/7. So a few questions to ask yourself include:
In addition to the core function of medical alerts mentioned above, consider the following features when shopping for a medical alert system. Decide which ones matter most to you, which will greatly simplify the buying process.
Some systems offer a help button and enable the sound of your voice to activate an alert sent to the monitoring center. In some cases, the user may need to repeat a designated phrase, such as “Emergency help needed.”
This feature is especially valuable for older adults with diminished fine motor skills, including those living with Parkinson’s disease or arthritis. In addition, for those who intend to remove their medical alert device at night, voice activation can be critical if they need help and are still within shouting range of their device.
We choose most of our clothing, footwear, jewelry, and other accessories for two reasons: comfort and style. If worn consistently for full protection, a medical alert device is likely to be worn more frequently than any other apparel item. For this reason, you must choose a medical alert device that blends with your style, that you feel good about wearing in public, and that is comfortable to wear.
Medical providers offer three different ways that medical alert devices can be worn. Consider which of the following fits you best.
Those who prefer to wear a lanyard-attached device around the neck will want a pendant that is as light as possible for comfort. However, designers need to balance weight with functionality. Those devices that are most useful with features like two-way talk, location detection, and fall detection are sometimes not the most lightweight.
You will find a variety of designs in devices worn around the neck, some streamlined and with several color options, others medical-looking with flashing lights on the front. Regardless of your design, the biggest question is whether you are comfortable wearing the on-the-go alert in public, remembering that consistency of wear is vital.
A second option for on-the-go medical alert devices is to use a clip and attach the device to a belt. Some find this option more comfortable and discreet, particularly for men. However, fall detection cannot be utilized when worn this way.
An increasing number of providers are now offering on-the-go medical alerts designed to resemble the popular smartwatches on the market. Many of these watches offer the same full range of features in on-the-go devices worn around the neck. This device is a good alternative for the person who finds the lanyard uncomfortable or heavy or for the active person who may find that a swinging pendant gets in the way.
It is also a solid option for the person who likes to keep up with the current style, who is sensitive to the stigma of medical alert devices, or who doesn’t feel at ease wearing a device around the neck in public.
Finally, because many older adults already wear smartwatches, wearing a smartwatch with fall detection and other advanced features may feel like a natural fit. Many of the watches also offer extra features not found in other on-the-go alerts like step trackers and medication reminders. Using these features, in addition to the date and time functions, builds a daily routine of wear.
Because falls are the leading cause of injury and injury death among older adults2, an increasing number of medical alert providers now offer automatic fall detection either as a standard feature or as an additional cost option in their systems. Sensors detect movements that are indicative of a fall and automatically trigger an alert that is sent to the monitoring center. Pressing a button or even speaking to a monitoring center agent for help to be sent is unnecessary. This is critical in the case of a heart attack, stroke, or if the user is knocked unconscious during the fall.
Fall detection is only effective if it is worn consistently and properly both inside and outside the house. If the medical alert is worn as a necklace, it must be worn outside of clothing and swing freely. Many people wear the device consistently this way, but if you feel self-conscious wearing it outside of your clothing in public, you may want to consider a device that you can wear on your wrist.
While most fall-detection devices are necklaces, several wrist-worn devices are also sold. For example, Apple and Samsung sell devices that function primarily as smartwatches but include a fall-detection feature that can automatically connect to 911. For others, like the Kanega watch, the primary function is as a medical alert device with built-in fall detection. And unlike the Apple and Samsung watches, the Kanega watch automatically connects to an emergency monitoring center that is fully staffed with trained responders around the clock.
Finally, some fall detection systems now use artificial intelligence, which means that it is a device that learns from its mistakes. An example of artificial intelligence in action is a streaming platform. If Netflix offers you romantic comedies to watch, but you don’t like romantic comedies and instead select documentaries, Netflix will stop recommending rom-coms. How does this work with fall detection? Suppose the medical alert falsely flags a body movement as a fall. In that case, the algorithm is adjusted, and the system will no longer recognize the movement as a fall, which greatly reduces or even eliminates false alerts.
Most at-home medical alert systems connect to the monitoring center in one of two ways: a landline or cellular service. An on-the-go system connects using a cellular connection. Importantly, you will use the provider’s cellular service, not your own, and an additional charge is not required.
We all know that cellular reception can be spotty at times. In fact, one study found that there has been an uptick in reported problems with wireless networks in 2022, believed to be the result of increased phone and device usage.3 Some medical alert companies offer a choice between two cellular providers to counter weak service in any particular area.
Spotty reception inside your home is another matter. Because 60 percent of falls4 occur inside the house, airtight connectivity is critical. If your home has patchy coverage, look for a provider that offers Wi-Fi and cellular connectivity.
We all know that batteries can fail us at the worst possible times. It can be frustrating to find a depleted battery on the electric snowblower when a foot of snow has just fallen on your driveway or a dead cell phone when you need to make an important call. With medical alerts, a drained battery can be the difference between life and death.
Finding a medical alert system that makes charging simple and convenient is essential. Batteries can be charged in one of two ways. The first is removing the device from your body and placing it in a charger for an extended time. This means that the user must remember to charge the device regularly and will be left unprotected.
Alternatively, if you struggle to remember to charge your devices, consider finding a system with more than one battery. When one battery is low, it can be swapped for a second. The best way to ensure that you wear a medical alert consistently is to limit the number of times that you remove it from your body.
It would be nice if medical alert systems had a single price tag so older adults and caregivers could make simple comparisons. However, the pricing for most systems is somewhat complicated. Below, you will find an explanation of costs, which fall into two different buckets. The biggest expense is primary costs — monthly fees and equipment fees. Secondary costs include optional accessories and what we will call launching fees.
As you shop, look for two important price tags. The first is the monthly monitoring fee. This covers the cost of around-the-clock monitoring, so you will always have immediate access to a trained responder whether you have a medical emergency at 3 p.m. or 3 a.m.
The second major cost is the upfront, one-time equipment fee. The equipment’s price range is wide, depending on the sophistication of the technology and design.
You will also find some systems that do not require an equipment fee. Sometimes, the equipment cost is wrapped into the monthly fees, which may be higher as a result. As you balance the cost of the equipment with the price of the monthly fees, think over the following questions.
Most providers offer optional add-ons. An add-on could be a service like medication reminders or an on-demand telehealth service. It could also be an additional service like a key lockbox enabling emergency medical personnel to quickly access your home. These add-ons might appear as extra one-time charges or as additional monthly charges. The good news is that you can purchase as much or as little as you need.
Another cost you may incur is a fee for launching the system. This may be called an installation, processing, set-up, or activation fee. It is typically a one-time fee charged at the time of purchase. A best practice when shopping for a medical alert system is to call the company and inquire about these fees from a customer representative before you make your decision.
Comparing the price of two systems can be somewhat confusing. Each provider has a unique mix of charges, some of which require monthly payment and some of which require a one-time payment.
When shopping, try to avoid sticker shock (or, alternatively, bargain’s delight) at first glance. When comparing any two systems, take into account all of the primary fees, secondary costs, and freebies. For example, some providers include free features with their systems, like an app for caregivers or an extended warranty, while other providers charge an additional fee for these extras.
One of the most important costs to pay close attention to is fall detection, a valuable and popular feature. Many providers charge an add-on fee for fall detection — usually $10 per month. However, some providers include the service within the monthly fee, which, consequently, may run higher.
Finally, be mindful of what you actually need. Some features may be nice to have but may not be used often. Stick to the features that you have prioritized.
I will leave you with a few final tips. First, take advantage of the 30-day money-back guarantee that most companies offer and give one or more devices a test run. Also, call customer service and ask questions. The representatives are typically friendly and able to help you understand the intricacies of their products. The reward for your research will be a medical alert system that is a good fit and peace of mind for you and your loved one.
To speak with a UnaliWear representative and learn about the Kanega watch, contact +1-888-343-1513, ext. 1. We are also available through email, community@unaliwear.com, and we have a chat feature available on our website.
Jenny Wisniewski is a freelance writer specializing in elder care and technology for older adults. She is based in Milwaukee, Wisconsin. More of her work can be found at jennywisniewski.com and on LinkedIn.
Jenny Wisniewski is a freelance writer specializing in elder care and technology for older adults. She is based in Milwaukee, Wisconsin. More of her work can be found at jennywisniewski.com and on LinkedIn.
©2015-2024 UnaliWear Inc.
UnaliWear’s RealFall™ Fall Detection and additional proprietary technology are protected by the following US and International Patents: US Patent 10,051,410 and US Patent 10,687,193 * Mexico Patent 363492 * Australia Patent 2014321303 * Japan Patent 6346953 * China Patent 105765639 * European Patent 14845754 * Israeli Patent 244489 * Canada Patent 2,923,745
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UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.
