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Kanega Watch Limited Lifetime Consumer Warranty

UnaliWear Kanega Watch Limited Lifetime Consumer Warranty

UnaliWear’s warranty obligations for this hardware product are limited to the terms set forth below:

UnaliWear warrants that the UnaliWear Kanega Watch is free from defects in materials and workmanship under normal use for as long as the consumer remains current in his/her ongoing service payments to UnaliWear (“Warranty Period”). If a hardware defect arises and UnaliWear is made aware of such defect, UnaliWear requires troubleshooting with its Customer Success Team to verify any issues. UnaliWear may also require pictures to help identify potential causes of an issue. If UnaliWear determines, in its sole discretion, that the problem is not covered under this warranty, replacement options will be offered.

If the problem is covered under warranty, and a replacement is issued, then the Consumer is required to return the defective watch to UnaliWear within 30 days of receipt of a replacement watch.  If Consumer does not return the defective equipment to UnaliWear within 30 days, UnaliWear will charge Consumer up to $650 for a non-returned watch. 

EXCLUSIONS AND LIMITATIONS

UnaliWear does not warrant that the operation of the Kanega Watch will be uninterrupted or error-free. UnaliWear is not responsible for damage arising from failure to follow instructions relating to the Kanega Watch’s use, including, but not limited to, submerging the Kanega Watch in water and/or changing the batteries in ways different from the instructions provided by UnaliWear. (Instructions are provided in video form on UnaliWear’s web site and in the instruction card included in the Kanega Watch kit box, among other means.)

UnaliWear does not warrant that a Consumer cannot break the watch or related equipment (including batteries).  If a Consumer breaks the Kanega Watch or related equipment outside of the Warranty Coverage, UnaliWear’s replacement policy is as follows:

  • For intial Kanega Watch service purchases made before May 13, 2024:
    • $225 + $50 shipping (covers shipping of replacement watch and return of broken watch to UnaliWear).
  • For initial Kanega Watch purchases made on or after May 13, 2024:
    • $299 + $25 shipping (covers shipping of replacement watch; UnaliWear will pay for return shipping of broken watch to UnaliWear).
  • For Kanega Watch batteries:
    • If a Consumer breaks a removable battery, such as breaking of the pins/prongs, pulling the top lid off the removable battery, or other actions outside UnaliWear’s Warranty Coverage, UnaliWear will provide a single free replacement battery within the first 30 days after the initial Kanega Watch kit is shipped from our facility.  After this initial 30-day period, battery replacements will be charged at the standard price + shipping & handling in effect at that time.

 

This Warranty does not apply: (a) to devices used for commercial purposes; (b) to damage caused by use with non-UnaliWear products; (c) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (d) to damage caused by operating the Kanega Watch outside the permitted or intended uses described by UnaliWear; (e) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of UnaliWear; (f) to a product or part that has been modified to alter functionality or capability without the written permission of UnaliWear; (g) to consumable parts (excluding batteries), unless damage has occurred due to a defect in materials or workmanship; (h) to cosmetic damage or defects or damage caused by normal wear and tear, including but not limited to scratches, dents and broken plastic; (i) usage or storage in unsuitable physical or operating environments; or (j) if any UnaliWear serial number or labeling has been removed or defaced.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. UNALIWEAR’S RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY UNALIWEAR IN ITS SOLE DISCRETION. NO WARRANTIES WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. UNALIWEAR SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND OF NON-INFRINGEMENT.
The remedies provided by this Limited Warranty are Consumer’s sole and exclusive warranty remedies. No agent, employee, or representative of UnaliWear or any other person is authorized to modify this warranty in any respect. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT REQUIRED BY LAW, UNALIWEAR IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE KANEGA WATCH. THE FOREGOING LIMITATION SHALL NOT OPERATE TO LIMIT UNALIWEAR’S LIABILITY FOR DEATH OR PERSONAL INJURY CLAIMS IN CONTRAVENTION OF LAWS PROHIBITING SUCH DISCLAIMERS.
SERVICE RETURN
To obtain service under the Limited Lifetime Warranty, the Consumer must notify UnaliWear of any defects. The Consumer shall be responsible for the safe transport of the equipment to UnaliWear. To prevent damage to the Kanega Watch or accidental activation, UnaliWear may provide specific return packaging and shipping instructions for warranty return. If instructions are provided, the Consumer is responsible to pack and ship the Kanega Watch in this specific manner. The Consumer shall not ship the Kanega Watch back to UnaliWear without first calling UnaliWear at (888) 343-1513 to obtain warranty return authorization and/or advise of the Consumer’s intent to do so. Consumer shall retain responsibility for any loss or damage to equipment until the equipment is received by UnaliWear. Equipment should be mailed to the address below, or to such other address as UnaliWear may designate from time to time:
Attn: UnaliWear
3901 South Lamar Blvd, Suite 150
Austin, TX 78704
RA # _________________
(include Return Authorization number in address)

Date posted: April 27, 2025

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©2015-2025 UnaliWear Inc.

UnaliWear’s RealFall™ Fall Detection and additional proprietary technology are protected by the following US and International Patents: US Patent 10,051,410 and US Patent 10,687,193 * Mexico Patent 363492 * Australia Patent 2014321303 * Japan Patent 6346953 * China Patent 105765639 * European Patent 14845754 * Israeli Patent 244489 * Canada Patent 2,923,745

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a FREE month added onto the end of the first year of service (offers cannot be combined). Use coupon code AARP or Veteran during checkout (right before you enter your credit card information) or mention it when ordering over the phone (888-343-1513).

Changing batteries on your Kanega watch band

You have multiple watches in your cart.

If you want to order multiple watches, great! Otherwise, please click the cart icon and remove any extras from your cart prior to checking out. Contact our sales line at 1-888-343-1513 if you need assistance.

Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.