Kanega Watch Hub Terms & Conditions

By activating and using your Kanega Watch Hub, you agree to the following terms:

1. Single Device Usage: The Kanega Watch Hub is licensed for use with The Kanega Watch only. The Kanega Watch Hub may be used with as many Kanega Watches as you have in your home. Attempting to connect any other device simultaneously is strictly prohibited and may result in service disruption or termination.

2. Fair Use: The service is intended for normal Kanega Watch use. Any attempt to bypass the single-device restriction, including the use of tethering, bridging, or hotspot sharing, is a violation of these terms.

3. Service Limitations: Speed and connectivity are subject to network conditions and may vary. The provider is not liable for interruptions due to misuse or network issues beyond its control.

4. Termination of Service: Violation of these terms may result in the immediate suspension or cancellation of your Kanega Watch Hub service without notice or refund.

5. Refund of Deposit: The deposit for the Kanega Watch Hub is fully refundable upon return of the device in good, serviceable condition. Refunds will be processed within 30 business days of verified return. To qualify as good, serviceable condition, the device must meet the following criteria:

Fully functional: powers on and operates as intended

No physical damage such as cracks or broken components

Clean, with no excessive dirt or residue

All originally provided parts (e.g., power cable, adapter) are returned

No signs of liquid or water damage

Any serial number or identifying labels are intact and legible

Refunds will be processed within 30 business days of verified return.

6. Amendments: These terms may be updated from time to time. Continued use of the service constitutes acceptance of any changes.

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a FREE month added onto the end of the first year of service (offers cannot be combined). Use coupon code AARP or Veteran during checkout (right before you enter your credit card information) or mention it when ordering over the phone (888-343-1513).

Changing batteries on your Kanega watch band

You have multiple watches in your cart.

If you want to order multiple watches, great! Otherwise, please click the cart icon and remove any extras from your cart prior to checking out. Contact our sales line at 1-888-343-1513 if you need assistance.

Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.