What if I don’t like the Kanega Watch after I receive it?

If you are having any issues with your Kanega Watch, please contact Unaliwear Customer Success.  They can help get you up in running quickly, and provide you with personalized support to ensure your watch is working and you know how to use it during an emergency. They can also make remote settings changes, such as changing the volume, the screen brightness, and increasing or decreasing the sensitivity of the fall detection and voice activation alerts to ensure the watch fits each wearer’s particular needs and lifestyle.  Please, do not hesitate to call if you are having any issues- our team is here for you!

In the event you wish to return the watch, both Kanega Watch plans come with a 30-day money back guarantee, starting from the date of shipment to the date of return. If you choose to return your watch within this 30-day window, contact UnaliWear Customer Success and they will send you a pre-paid shipping label to use for your return. You will receive your entire order amount less a $75 restocking fee for equipment returned in good condition. Please note that if you chose to pay for faster shipping to receive your Kanega Watch vs. our standard free FedEx Ground, that upgraded shipping charge is not refundable.  Please see our Returns and Cancellations page for full details.

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a FREE month added onto the end of the first year of service (offers cannot be combined). Use coupon code AARP or Veteran during checkout (right before you enter your credit card information) or mention it when ordering over the phone (888-343-1513).

You have multiple watches in your cart.

If you want to order multiple watches, great! Otherwise, please click the cart icon and remove any extras from your cart prior to checking out. Contact our sales line at 1-888-343-1513 if you need assistance.

Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.