Archives: FAQs

Why is the Kanega Watch better than an Apple Watch for keeping me safe?

The Kanega Watch is designed specifically for life safety, offering RealFall™ technology that detects a wider range of falls and gets you help faster than the Apple Watch. It connects you to trained emergency operators who provide personalized support, unlike the Apple Watch, which only contacts 911 without additional details. With patented batteries in the […]

Can I wear my Kanega Watch in the shower?

Yes, the Kanega Watch is designed to handle water from everyday activities like showering, washing your hands, or working up a sweat during exercise. Its waterproof design (IP67 standard) protects against running water, so you can keep it on during your daily routine. However, the Kanega Watch isn’t built for full submersion. Activities like swimming, […]

Why is the Kanega Watch the easiest to use life safety watch on the market?

The Kanega Watch is designed with one goal in mind: your safety. Unlike general-purpose smartwatches like the Apple Watch, which can feel overwhelming with their endless features, the Kanega Watch keeps things simple and focused on what matters most—your protection. Its purpose-built design ensures it’s more effective and far easier to use in everyday life. […]

How does the Kanega Watch work in an emergency?

With the Kanega Watch, you have 3 ways to get help in an emergency–button, voice and fall detection. All these alerts go to our US-based 24/7 monitoring center. The agent who receives that alert will try and speak to the wearer through the watch. The agent will say “Hi, this is X from UnaliWear, do […]

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a FREE month added onto the end of the first year of service (offers cannot be combined). Use coupon code AARP or Veteran during checkout (right before you enter your credit card information) or mention it when ordering over the phone (888-343-1513).

You have multiple watches in your cart.

If you want to order multiple watches, great! Otherwise, please click the cart icon and remove any extras from your cart prior to checking out. Contact our sales line at 1-888-343-1513 if you need assistance.

Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.