Do I need home Wi-Fi to order Kanega Watch service?
Yes. While the watch can work anywhere where Verizon cellular service is supported, we have discovered many seniors have weak cell phone signals in some rooms in their homes, which can limit the ability of medical alerts to get help. For this reason, the Kanega Watch uses both cellular and WiFi to connect you to […]
The Kanega Watch uniquely connects to the monitoring center through Wi-Fi in a person’s home AND Cellular outside the home. Why is that?
We would ask why other medical alert companies don’t offer Wi-Fi connectivity for their devices in their wearers’ homes. We think it is a critical feature, as many people have weak or inconsistent cell service in their homes (particularly in interior bathrooms with load bearing walls that can block cell service). That is not a […]
Do I need a landline or cell phone to use the Kanega Watch?
No, you do not need a phone. The Kanega Watch is a standalone device with built-in Wi-Fi and LTE technologies.
I’ve been hesitant to use a traditional medical alert system because it’s embarrassing and uncomfortable to use. Why is the Kanega Watch any different?
The Kanega Watch provides fall detection, emergency response, and medication reminders in a stylish watch design—avoiding the perceived stigma of traditional emergency buttons and pendants.
Some medical alert companies claim that fall detection can’t work on the wrist. Is that true?
That statement is false. It is hard to understand how they can make that claim when Apple and Samsung (as well as the Kanega Watch) have fall detection wrist-based technology. In addition, the NY Times/Wirecutter awarded UnaliWear’s Kanega Watch the “Best On-The-Go Medical Alert Device” partly because of the flawless fall detection testing. Simply, this […]
What happens in an emergency—say I fall or my loved one falls? Where does the alert go? 911?
With the Kanega Watch, you have 3 ways to get help in an emergency–button, voice and fall detection. All these alerts go to our US-based 24/7 monitoring center. The agent who receives that alert will try and speak to the wearer through the watch. The agent will say “Hi, this is X from UnaliWear, do […]
Why would I want to connect through a monitoring service vs. directly to 911? Doesn’t that slow the process down?
Actually, it can be much more efficient, for a number of reasons: The time to speak to our monitoring service agent through your watch can frequently be faster than connecting to 911. The monitoring agent can handle both major (“send EMS”) and minor (“call my neighbor and have them help me”) emergencies that you may […]
I don’t have a Verizon cellphone or get my home Wi-Fi through Verizon. Can I still get a Kanega Watch?
Absolutely. The Kanega Watch has its own Verizon cell data plan that is part of your watch service (included as part of both our Annual and Monthly Plan options). Your watch does not have to pair with any other device to work—not a cellphone, base station, pendant, etc. Regarding your home Wi-Fi, the watch can […]
Do I have to sign a wireless or cell phone contract?
No. The Kanega Watch monitoring service includes cellular connectivity. Wi-Fi in the home is required to augment internet connectivity.
Why is the Kanega Watch better than a smart watch?
While some smart watches have safety features such as fall detection, the watches must be removed to charge. Most people charge their watches at night, when many falls happen. A trip to the bathroom with the smart watch on the charger provides no protection. The Kanega watch has a patented quick-swap battery system, which means […]