Do I need a landline or cell phone to use the Kanega Watch?
No, you do not need a phone. The Kanega Watch is a standalone device with built-in Wi-Fi and LTE technologies.
Archives: FAQs
The Kanega Watch uniquely connects to the monitoring center through Wi-Fi in a person’s home AND Cellular outside the home. Why is that?
We would ask why other medical alert companies don’t offer Wi-Fi connectivity for their devices in their wearers’ homes. We think it is a critical feature, as many people have weak or inconsistent cell service in their homes (particularly in interior bathrooms with load bearing walls that can block cell service). That is not a […]
Can I wear the Kanega Watch if I have a pacemaker/ICD?
Yes. The Kanega watch will not interact negatively with a pacemaker or an Implantable Cardioverter Defibrillator (ICD). Unlike many alternative options, the Kanega Watch contains no magnets that might interfere with a pacemaker/ICD performance. For all watches shipping as of October 28, 2024, the band on the Kanega Watch does contain a magnetic clasp. However, […]
Do I need home Wi-Fi to order Kanega Watch service?
Correct. The watch will still likely work in a wearer’s home, through Verizon cellular, but the quality of the cell signal will most likely not be as consistent or strong as Wi-Fi throughout the home. Please consider getting home Wi-Fi from your cable or related provider. The cost is generally a fraction of that for […]
Is the Kanega Watch waterproof?
The Kanega LTE watch has been tested to an IP67 Waterproof Rating to provide protection against running water. You can wear your watch while exercising, washing your hands, and in the shower, but immersive activities such as swimming, water aerobics and bathing will likely irreparably damage the watch, requiring a replacement that is NOT covered […]
What if the Kanega Watch stops working? Is there a warranty?
The Kanega Watch comes with a Lifetime Warranty for manufacturing defects and performance issues. If this happens, we will provide a free replacement (not including shipping). It is rare for a wearer to break a Kanega Watch. If it happens, we provide a free replacement the first time (not including shipping). For future breaks, replacement […]
Are there fall detection watches that offer more privacy than the Apple Watch?
Yes, the Kanega Watch connects to trained care specialists rather than directly to 911 like the Apple Watch, offering more privacy in non-emergency situations.
Are there fall detection watches that are better for seniors than the Apple Watch?
Yes, the Kanega Watch is considered the best smartwatch for health monitoring in seniors, making it a better choice than the Apple Watch for this demographic.
Are there fall detection watches that are more effective than the Apple Watch?
Yes, the Kanega Watch is considered more effective than the Apple Watch in providing focused and automatic fall detection and a medical alert support and intervention service.
Are there watches designed specifically as medical alert devices?
Yes, the Kanega Watch is designed specifically as a medical alert device, providing both emergency and non-emergency support.
