What is a personal emergency response system (PERS)?
A personal emergency response system (PERS) is a device that lets someone quickly call for help in an emergency, usually by pressing a button to connect with a 24/7 monitoring center. These systems are designed to give seniors and people with health concerns a direct line to assistance at home or on the go. Many […]
How do tariffs affect the price of the Kanega Watch?
While we proudly design, assemble, and test every Kanega Watch here in the USA, we must source certain specialized components globally, as these critical technologies aren’t manufactured domestically. Recent tariffs on imported semiconductors, display screens, specialized glass, and certain metals and plastics have significantly increased our costs for these essential components. Despite our commitment to […]
What if the Kanega Watch stops working? Is there a warranty?
The Kanega Watch comes with a Lifetime Warranty for manufacturing defects and performance issues. If this happens, we will provide a free replacement (not including shipping). It is rare for a wearer to break a Kanega Watch during regular use. If it happens, please contact Unaliwear Customer Success for a replacement. The Kanega Watch is […]
What if I don’t like the Kanega Watch after I receive it?
If you are having any issues with your Kanega Watch, please contact Unaliwear Customer Success. They can help get you up in running quickly, and provide you with personalized support to ensure your watch is working and you know how to use it during an emergency. They can also make remote settings changes, such as […]
Do the pricing plans include the watch, charger and rechargeable batteries?
Yes. Both plans are all-inclusive. Additional batteries and chargers can be purchased by contacting UnaliWear Customer Success or via our accessories store.
Isn’t the Kanega Watch more expensive than other medical alert systems?
While our offering can be a bit more expensive than other all-in-one medical alert wearables, those offerings rely on older pendant-based technology that can be very clunky and stigmatizing to wear around your neck (or can be worn on the wrist but doesn’t include fall detection). Note also that traditional medical alert devices are only […]
How do I set the time? What if I fly to a new time zone?
Your Kanega Watch sets the correct time automatically. If you travel, the time updates automatically with your new time zone. It may take up to an hour for your watch to automatically update when traveling. Don’t forget to take the watch out of airplane mode when you land!
What should I do if my watch fits too loosely or is too tight?
The Kanega Watch band is a gender neutral, adjustable silicone band with a small magnetic clasp. If for any reason, the Kanega Watch band cannot be adjusted sufficiently, or you would like information about our alternate metal mesh band that has no magnets, contact UnaliWear Customer Success.
The watch looks a bit big in the pictures, is that true in real life?
It is not a dainty watch, for sure. The actual watch face is about the size of an Apple Watch. The size difference really comes from the watch band, which is about an inch across, to accommodate the rechargeable batteries. Note it is not a heavy watch—it weighs about the same as two slices of […]
I have a very small wrist. Will the Kanega Watch fit me?
Very likely. The Kanega Watch’s fully adjustable band comes in 4 sizes – Small to XL, and can accommodate wrists as small as 5 inches in circumference.