With the Kanega Watch, you have 3 ways to get help in an emergency–button, voice and fall detection. All these alerts go to our US-based 24/7 monitoring center. The agent who receives that alert will try and speak to the wearer through the watch. The agent will say “Hi, this is X from UnaliWear, do you need help?”
If the wearer is responsive, the wearer can speak to the agent and direct whatever care is needed; from “call my neighbor to help me off the floor” to “call EMS, Police or Fire” or even “call my daughter and have her come over to get the blankets from the top of the closet” (this really happened). The agent does what the wearer asks.
If the wearer is not responsive, the agent will call the wearer’s phone number and, if there is no response, immediately call the first listed emergency contact (as listed in the wearer’s profile) – we recommend that is someone who lives nearby. The agent will say “Hi this is X from UnaliWear. We just received an alert from (wearer) and (wearer) is not responding. Are you able to check on (wearer)?” Note: It’s not infrequent where the emergency contact is in the same house as the wearer and didn’t know the wearer had fallen in the garage.
If the answer is no or if no emergency contacts answer the call, the agent will dispatch local emergency services to the wearer’s location. The agent has the same access to EMS as 911 does, so it is not an extra call to 911, so it saves a step. In addition, the agent can also provide EMS with the wearer’s medical info—such as medicine allergies, health conditions, etc.; and, if the wearer is home, can even provide spare key location or lock box info, so EMS does not have to break down the door. This ensures the EMS response can be faster and more informed than a generic 911 dispatch.
If EMS is dispatched, the agent will inform all the emergency contacts via phone of what has taken place. Note that our monitoring center agents call from the same phone number, so the wearer and all emergency contacts can add this number to their phone contact list, so they know it is not spam.
Order with confidence with our 30-day money-back guarantees — no contract required.
30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.
AARP and Military Veterans get one month FREE!
All AARP members and Military Veterans receive a FREE month added onto the end of the first year of service (offers cannot be combined). Use coupon code AARP or Veteran during checkout (right before you enter your credit card information) or mention it when ordering over the phone (888-343-1513).
You have multiple watches in your cart.
If you want to order multiple watches, great! Otherwise, please click the cart icon and remove any extras from your cart prior to checking out. Contact our sales line at 1-888-343-1513 if you need assistance.
Pre-Shipment Form & Configuration
Once your purchase and payment are complete,
we will ask you to provide important information
about the person who will be wearing this Kanega
watch and protected by our monitoring and
emergency response services, including:
Wearer name and contact information
Wearer band/wrist size
Service address and access instructions
WiFi settings
Emergency contacts
Medication reminder times (optional)
Our Care & Safety Experts will use this information
to pre-program and personalize your watch so that
it arrives ready-to-use straight out of the box –
for no additional fee.
Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.
Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
Emergency contacts
Notification settings
WiFi settings
Optional medication reminders
And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.
UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.
