CANCELLATIONS & RETURNS
If you need to cancel your medical alert system monitoring or other monthly service please call our Customer Support team at (888) 343-1513.
Cancelling monthly services:
- The equipment will need to be returned to UnaliWear in good condition (i.e. normal wear) before we can cancel any monitoring service and discontinue billing. This is to ensure our customers are protected for as long as they have the equipment available for use.
- Service will be canceled effective the day the system is received by UnaliWear. If you have purchased your equipment, service will be canceled effective upon receipt of a signed Cancellation Letter provided by UnaliWear via either mail or email. Upon receipt of either the equipment or the executed Cancellation Letter a prorated refund will be issued for the unused service period that may have been prepaid. Restocking fees may apply. The processing of any refund may take up to 30 days upon receipt of your system or Cancellation Letter.
When returning items back to UnaliWear, we strongly recommend requesting a tracking number from the shipping carrier to confirm the arrival of the package. We also recommend the use of the original packing boxes to guard against damage in shipping.
Promotional discounts will be forfeited if any changes are made to the initial order, including billing cycle changes, within twelve (12) months of date of sale. UnaliWear will have the right to charge the customer or offset any of these additional costs against any monies due to the customer.
LOST OR DAMAGED EQUIPMENT
A lost or damaged equipment fee of up to $650 will be charged for Kanega Watch system. The Kanega Watch system must be returned with the Kanega watch with watchband, battery charger, USB cable, USB wall charger, and 4 removable battery pods, otherwise a lost equipment fee will apply.
For instructions on how to return products or cancel services not included above please call our Customer Support team at (888) 343-1513.
Dated: April 10, 2020