Are there watches designed specifically as medical alert devices?
Yes, the Kanega Watch is designed specifically as a medical alert device, providing both emergency and non-emergency support.
Archives: FAQs
The watch looks a bit big in the pictures, is that true in real life?
It is not a dainty watch, for sure. The actual watch face is about the size of an Apple Watch. The size difference really comes from the watch band, which is about an inch across, to accommodate the rechargeable batteries. Note it is not a heavy watch—it weighs about the same as two slices of […]
Is it easy to change the rechargeable batteries?
Very easy. It is quick and simple to swap the batteries in the watch band for the batteries in the charger. The batteries are about 1 inch square, so they are designed for people with limited dexterity. While we have many wearers in their 60s and 70s (and even younger), our oldest wearer is currently […]
Do the pricing plans include the watch, charger and rechargeable batteries?
Yes. Both plans are all-inclusive. You don’t actually buy the watch or other equipment. You buy the service, and all equipment comes with the service. The service is all-inclusive—24/7 access to live agents through your watch, Verizon cell data plan on the watch, fall detection, medication reminders and other key features. You also do not […]
Do I need to be a Verizon customer to get the Kanega Watch?
No. The Verizon cellular data plan on the watch is part of the watch service and not tied to your cell phone account or makes you a direct customer of Verizon.
How do the pricing plan options work?
Both our Annual and Monthly Plans come with one-time charge of $299 for your Kanega Watch, required accessories (batteries + charger) and full set-up prior to shipment, ensuring your Kanega Watch works out of the box when you get it – no in-home set-up required. The Annual Plan is discounted because you are choosing to […]
Isn’t the Kanega Watch more expensive than other medical alert systems?
While our offering can be a bit more expensive than other all-in-one medical alert wearables, those offerings rely on older pendant-based technology that can be very clunky and stigmatizing to wear around your neck (or can be worn on the wrist but doesn’t include fall detection). Note also that traditional medical alert devices are only […]
What if I don’t like the Kanega Watch when I get it?
Both plans come with a 30-day money back guarantee, starting from the date of shipment to the date of return. If you wish to cancel service within the first 30 days, simply contact us to let us know and we will email you a free shipping label to return your equipment. Note because we are […]
Is there a contract, or can I cancel service anytime?
No contract. You can cancel anytime. If you choose our Annual Plan, we will provide a prorated refund on your unused full months of service. For both our Monthly and Annual Plans, we will also provide a free return shipping label for you to send back the equipment if you choose and we will provide […]
How often do you have to change the batteries?
Every 24-36 hours. We recommend our wearers make a daily habit of changing their batteries, like they do with brushing their teeth. See how easy it is to swap batteries.
