If I change my home Wi-Fi, does it affect my Kanega Watch?
Yes. Please contact UnaliWear Customer Success with any changes to your Wi-Fi or personal information. You can also update your WiFi information directly using the UnaliWear Wearer Portal.
Archives: FAQs
What should I do with old batteries?
The Kanega Watch uses lithium ion batteries, the same type of batteries used in most cell phones, all of which require special handling when disposing. Each state has its own recycling regulations, so check with your local and state authorities on what is required for your area.
Where can I get new batteries?
Additional batteries can be purchased via our accessories page or by calling our customer success team at 888-343-1513.
How often do I need to change the batteries?
Best practice is to proactively change batteries daily; every 24-36 hours. We recommend our wearers to make it part of their morning or evening routine, like they do brushing their teeth.
Are the batteries easy to change, even for people with limited dexterity?
Yes. It is a quick swap every 24-36 hours. We recommend you change them proactively as a habit (like when you are brushing your teeth at night). The battery changing process was specifically designed to be easy for everyone, even those people with more limited dexterity. As an aside, our oldest Kanega Watch wearer is […]
Is it easy to charge the rechargeable batteries?
Very easy. It is quick and simple to swap the batteries in the watch band for the batteries in the charger. The batteries are about 1 inch square, so they are designed for people with limited dexterity. While we have many wearers in their 60s and 70s (and even younger), our oldest wearer is currently […]
Can I talk to the monitoring service through the Kanega Watch?
Yes. During an emergency your watch will “ring” briefly like a phone, and you will be automatically connected to an emergency operator. They will ask what is wrong, and get you the help you need.
Can I wear the Kanega Watch outside of the United States?
No. The Kanega Watch is currently configured to use only the cellular network in the United States.
Can the Kanega Watch be worn on an airplane?
Yes, but as with all devices that communicate with the cellular network, the Kanega Watch will need to be put in “Airplane Mode” to comply with federal and airline regulations. Airplane mode can be turned off once back on the ground. See your user manual for more information.
Does the Kanega Watch provide location tracking so that if my loved one doesn’t know where they are, they can be found?
Yes. If you or a loved one needs help getting home from an unknown location, initiate an emergency call and the emergency operator will have real-time access to the wearer’s location and can assist in getting home. During regular use, the watch only records periodic locations every hour. In the event your watch has been […]
