What if the Kanega Watch stops working? Is there a warranty?
The Kanega Watch comes with a Lifetime Warranty for manufacturing defects and performance issues. If this happens, we will provide a free replacement (not including shipping). It is rare for a wearer to break a Kanega Watch. If it happens, we provide a free replacement the first time (not including shipping). For future breaks, replacement […]
Do I need home Wi-Fi to order Kanega Watch service?
Correct. The watch will still likely work in a wearer’s home, through Verizon cellular, but the quality of the cell signal will most likely not be as consistent or strong as Wi-Fi throughout the home. Please consider getting home Wi-Fi from your cable or related provider. The cost is generally a fraction of that for […]
The Kanega Watch uniquely connects to the monitoring center through Wi-Fi in a person’s home AND Cellular outside the home. Why is that?
We would ask why other medical alert companies don’t offer Wi-Fi connectivity for their devices in their wearers’ homes. We think it is a critical feature, as many people have weak or inconsistent cell service in their homes (particularly in interior bathrooms with load bearing walls that can block cell service). That is not a […]
Do I need a landline or cell phone to use the Kanega Watch?
No, you do not need a phone. The Kanega Watch is a standalone device with built-in Wi-Fi and LTE technologies.
Can I wear the Kanega Watch if I have a pacemaker/ICD?
Yes. The concern with pacemakers being affected by other electronic devices is related to the radiation that can be emitted by the latter that could impact the former. The radiation emitted by a Kanega Watch is very low and is in full compliance with FCC standards. In addition, because the Kanega Watch is wrist-worn, it […]
Is the Kanega Watch waterproof?
The Kanega LTE watch has been tested to an IP67 Waterproof Rating to provide protection against running water. You can wear your watch while exercising, washing your hands, and in the shower, but immersive activities such as swimming, water aerobics and bathing will likely irreparably damage the watch, requiring a replacement that is NOT covered […]
Are there simpler to use fall detection watches than the Apple Watch?
Yes, the Kanega Watch is simpler to use than the Apple Watch. It is a purpose-built fall detection watch with nothing to configure, as fall detection is part of its built-in functionality.
Are there fall detection watches that do not require a smartphone or app?
Yes, the Kanega Watch does not require a smartphone or app to access or enable its life-saving features, unlike the Apple Watch.
Are there companies that offer a longer trial period than Apple for their fall detection watches?
Yes, UnaliWear offers a 30-day trial period for the Kanega Watch, which is longer than Apple’s 14-day return window.
Are there watches designed specifically as medical alert devices?
Yes, the Kanega Watch is designed specifically as a medical alert device, providing both emergency and non-emergency support.