+1‑888‑343‑1513

What if the Kanega Watch stops working? Is there a warranty?

The Kanega Watch comes with a Lifetime Warranty for manufacturing defects and performance issues. If this happens, we will provide a free replacement (not including shipping). It is rare for a wearer to break a Kanega Watch. If it happens, we provide a free replacement the first time (not including shipping). For future breaks, replacement […]

Do I need home Wi-Fi to order Kanega Watch service?

Correct. The watch will still likely work in a wearer’s home, through Verizon cellular, but the quality of the cell signal will most likely not be as consistent or strong as Wi-Fi throughout the home. Please consider getting home Wi-Fi from your cable or related provider. The cost is generally a fraction of that for […]

Can I wear the Kanega Watch if I have a pacemaker/ICD?

Yes. The concern with pacemakers being affected by other electronic devices is related to the radiation that can be emitted by the latter that could impact the former. The radiation emitted by a Kanega Watch is very low and is in full compliance with FCC standards. In addition, because the Kanega Watch is wrist-worn, it […]

Is the Kanega Watch waterproof?

The Kanega LTE watch has been tested to an IP67 Waterproof Rating to provide protection against running water. You can wear your watch while exercising, washing your hands, and in the shower, but immersive activities such as swimming, water aerobics and bathing will likely irreparably damage the watch, requiring a replacement that is NOT covered […]

Order with confidence with our 30-day money-back guarantees — no contract required.

30-day Money-Back Guarantee
If equipment is returned undamaged and fully functioning within the 30-day trial period (from date of shipment to date of return), UnaliWear will provide a free return-shipping label and refund your entire purchase, minus a $75 restocking fee.

AARP and Military Veterans get one month FREE!

All AARP members and Military Veterans receive a free month added onto the end of the first year of service (offers cannot be combined). Simply indicate your appropriate status in the Referral/Promo box during checkout or mention it when ordering over the phone (888-343-1513).

Pre-Shipment Form & Configuration

Once your purchase and payment are complete, we will ask you to provide important information about the person who will be wearing this Kanega watch and protected by our monitoring and emergency response services, including:
  • Wearer name and contact information
  • Wearer band/wrist size
  • Service address and access instructions
  • WiFi settings
  • Emergency contacts
  • Medication reminder times (optional)
Our Care & Safety Experts will use this information to pre-program and personalize your watch so that it arrives ready-to-use straight out of the box – for no additional fee.

Your Kanega watch and equipment arrives fully—configured and ready-to-use straight out of the box — no programming required.

Our dedicated Care & Safety Experts ensure your Kanega watch arrives pre-programmed and personalized with you or your loved ones:
  • Emergency contacts
  • Notification settings
  • WiFi settings
  • Optional medication reminders
  • And more
After your purchase, we will ask you to provide important information about the wearer through a simple pre-shipment online form. Then our Care & Safety Experts will take care of the rest. They will also call once your Kanega watch is delivered to answer any questions you have about your watch, accessories, subscription or services — and will remain available to ensure your watch is working properly as long as you stay subscribed.

UnaliWear’s patented RealFall™ technology is based on actual fall data from Kanega Watch wearers and gets smarter about each wearer’s personal movements over time— continuously improving fall detection accuracy and limiting/eliminating false alerts. No other medical alert system offers this real fall/related movement learning and continuous improvement technology. Click here to learn more.