Kanega Watch & Service
Pre-Shipment Form
Please complete the following form to provide important account and configuration information we need to ensure your watch arrives pre-programmed, personalized and ready-to-use straight out of the box.
Your order will ship via FedEx after we have received your
pre-shipment form and completed all set-up.
We take the privacy of your personal information seriously!
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Need Help? Have Questions?
Our Care & Safety Experts can help you complete this form.
Call Toll-free
+1-888-343-1513
Shipping & Delivery
We will ship your watch promptly once your
completed form is submitted and received.
All orders ship from our Austin, TX facilities.
Customer Care & Onboarding
Welcome to the UnaliWear family!
To ensure that each individual who wears our
watch has the best experience and optimal
protection, we recommend and provide a brief,
personalized, free onboarding call with one of
our Care & Safety Experts.
Once your watch arrives and is activated, we will contact you, or you can call us to at a time that works best for you, any day of the week- including Saturdays and Sundays to go over the features of your watch and service, or get answers to any questions you may have.
Alert Sensitivities
The Kanega Watch has two ways to get help
from our 24/7/365 monitoring center without
having to push an alert button:
Fall Detection and Voice Activation.
Some alerts can happen, even when the wearer does not need help. We recommend new customers wear their Kanega Watch for a few days to determine how often these false alerts are occurring. Sometimes our default setting is too sensitive or not sensitive enough depending upon your needs or lifestyle (e.g.: highly-active wearers may benefit from a reduced fall
detection sensitivity).
Changing the sensitivity is as easy as calling
us, since we can remotely adjust the
sensitivity of your watch's alerts. We can even
turn off certain features for those who may find
some types of alerts confusing or
overwhelming.
The key is ensuring all wearers are comfortable
and confident wearing their Kanega Watch
regularly providing real peace of mind for
each wearer and their loved ones.