Kanega Watch & Service
Pre-Shipment Form

Please complete the following form to provide important account and configuration information we need to ensure your watch arrives pre-programmed, personalized and ready-to-use straight out of the box.

"*" indicates required fields

Please answer the questions below and hit submit when finished (we take data protection seriously; click here to learn more).

Note that only sections labeled with a red “*” are required information to submit this form.

If you have any questions during this process, please don’t hesitate to call us at 888-343-1513 and push option 1 for our Customer Success Team.

Your Kanega Watch will ship within one business day of us receiving this completed form.

We look forward to meeting you during your on-boarding call (see below). ☺

Thank You

Thank you for placing your trust in the Kanega Watch for you or your loved one. To help us better understand why you chose the Kanega Watch, please answer the following optional questions.

How did you FIRST learn about the Kanega Watch?

Which were the most important reasons you chose the Kanega Watch? (Pick all that apply.)

It was recommended by someone I trust

Trusted by experts (e.g. New York Times Wirecutter)

True 24/7 protection via never having to take it off to charge

Automatic fall detection (included at no extra cost)

Less embarrassing than a pendant

Simple, safety-focused design with no apps or touch screens

Great customer service (as noted in reviews on Trustpilot, etc.)

Made by a U.S.-based company

Wanting the best regardless of price

Wearer / Protected Individual

Email Address Used to Purchase the Kanega Watch*

First Name*

Last Name*

Gender:*

Date of Birth:*

Primary phone number*

This number can receive text messages.

Secondary Phone Number (Optional)

This number can receive text messages.

Email Address (Optional)

Band/Wrist Size*

Choose sizing that best matches your wrist circumference. Band length is further adjustable out of the box. If you’re between two sizes, choose the larger one.

Small

5 ¼” - 7"

wrist size

Medium

6" - 7 ¾"

wrist size

Large

6 ½" - 8 ½"

wrist size

Extra Large

7" - 9"

wrist size

I have already provided at purchase.

Home Address & Access Information

Wearer's Home Address*

Street Address * Apartment, suite, unit number, etc. (Optional) Town / City * State / Province / Region * ZIP / Postal Code *

Access Information

Our medical alert operators can share this information with emergency responders to gain access to this location in an emergency.

Is a gate code required to access this location / address?*

Yes

Enter gate code

Is there a lockbox with a key that can be used to access this location / address?*

Yes

Enter lockbox code

Is there a hidden key that can be used to access this location / address?*

Yes

Hidden key/lockbox location

Additional Information (Optional)

Do you have any medical-specific allergies (eg: sulfa drugs, penicillin, etc.) that would be important for EMS dispatch to know about you if you were unable to communicate them yourself?

Wi-Fi Configuration

To complete this section and ensure your Kanega Watch can access the Wearer’s Home WiFi network, please provide the WiFi name (or “SSID”) and password. If the wearer has multiple residences or visits locations regularly with WiFi, you can also add secondary credentials here, as well as add up to five additional sets of credentials once your watch arrives.

Don’t know your WiFi credentials? Look for a sticker on your router with this info, contact your internet provider or ask someone who has visited your home and has used the WiFi, as the credentials should be stored in their device.

If your WiFi network has separate credentials for 2.4 and 5GHz, please provide the 2.4GHz credentials.

Don't have a home WiFi network you can use with your Kanega Watch? Check out our Kanega Watch Hub Service and get the reliability of WiFi without the cost or hassle of getting dedicated WiFi service for your home.

Primary WiFi Network

Primary Wi-Fi Network Name (SSID)*

If you are using a Kanega Watch Hub, use "hub" for the Network Name and Password.

Primary Wi-Fi Password:*

Secondary / Backup WiFi Network (Optional)

Secondary Wi-Fi Network Name (SSID):

If you have a second Wi-Fi (like work or another dwelling), please include.

Secondary Wi-Fi Password:

Emergency Contact Information

Our medical alert operators will automatically notify your emergency contacts in case of an emergency.

You can add up to 3 emergency contacts.
At least one emergency contact is required.

Your emergency contacts can opt-in to receiving text messages (SMS). By ticking the box next to a phone number for text message opt-in, that number will receive a single text message (text messaging rates may apply). This message allows the user to opt-in to future messages related to your Kanega Watch service, including updates during emergencies. Contacts can opt-out at any time.

How many Emergency Contacts will you need? (Up to 3 contacts)

Emergency Contact 1:

First Name - Emergency Contact 1*

Last Name - Emergency Contact 1*

Relationship to Wearer / Protected Individual - Emergency Contact 1*

Primary Phone Number - Emergency Contact 1*

Send text message opt-in request.

Secondary Phone Number - Emergency Contact 1 (Optional)

Send text message opt-in request.

Email Address - Emergency Contact 1 (Optional)

Emergency Contact 2:

First Name - Emergency Contact 2*

Last Name - Emergency Contact 2*

Relationship to Wearer / Protected Individual - Emergency Contact 2*

Primary Phone Number - Emergency Contact 2*

Send text message opt-in request.

Secondary Phone Number - Emergency Contact 2 (Optional)

Send text message opt-in request.

Email Address - Emergency Contact 2 (Optional)

Emergency Contact 3:

First Name - Emergency Contact 3*

Last Name - Emergency Contact 3*

Relationship to Wearer / Protected Individual - Emergency Contact 3*

Primary Phone Number - Emergency Contact 3*

Send text message opt-in request.

Secondary Phone Number - Emergency Contact 3 (Optional)

Send text message opt-in request.

Email Address - Emergency Contact 3 (Optional)

Medication Reminders (Optional)

Never forget to take your pills and medications again!
If you would like your Kanega Watch to arrive with daily medication reminders pre-programmed and turned on, please customize your preferences below.

You can add up to 5 daily medication reminders.
You can set up, change or remove your daily medication reminders anytime.

How many medication reminder times will you need? (Up to 5 times)*

First medication reminder time:

Second medication reminder time:

Third medication reminder time:

Fourth medication reminder time:

Fifth medication reminder time:

CAPTCHA

Customer Care & Emergency Readiness

Welcome to the UnaliWear family!

To ensure every wearer enjoys the best experience and the highest level of protection, we provide an Emergency Readiness Call with one of our Care and Safety Experts.

Once your Kanega Watch arrives and is activated, we will reach out to schedule your call, or you can contact us directly at your convenience.

During this quick call, we will review your watch’s key safety features, verify your emergency information, and answer any questions you may have to ensure you feel confident using your Kanega Watch.

Alert Sensitivities

The Kanega Watch has two ways to get help from our 24/7/365 monitoring center without having to push an alert button:
Fall Detection and Voice Activation.

Some alerts can happen, even when the wearer does not need help. We recommend new customers wear their Kanega Watch for a few days to determine how often these false alerts are occurring. Sometimes our default setting is too sensitive or not sensitive enough depending upon your needs or lifestyle (e.g.: highly-active wearers may benefit from a reduced fall detection sensitivity).

Changing the sensitivity is as easy as calling us, since we can remotely adjust the sensitivity of your watch's alerts. We can even turn off certain features for those who may find some types of alerts confusing or overwhelming.

The key is ensuring all wearers are comfortable and confident wearing their Kanega Watch regularly providing real peace of mind for each wearer and their loved ones.

For help or questions call 888-343-1513 and push Option #1

Kanega Watch & Service
Pre-Shipment Form